Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I activate my new Ooma?
During activation, you’ll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you’re ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
Is Ooma Hub still supported?
Your Hub will continue to function on the Ooma network and operate as before, but we will not be providing any future enhancements and will be limiting our customer support activities going forward.”
Can I reactivate my Ooma account?
If the device has previously been activated, you’ll receive instructions on how to contact our Customer Care team to clear the device’s current settings and pay a one-time fee to reactivate the device.
How do I replace my old Ooma with a new one?
- Yes. But, you must notify Ooma Telo Customer Service you are replacing the Ooma Telo Unit with a new one and supply them with the new Ooma Telo Unit’s Serial Number and MAC address.
- Keep your number at no charge.
- I called OOMA, they took all the info and promised an email in a day or two.
- You should confirm with Ooma.
Can I use my existing phone with Ooma?
Definitely! Ooma will work with any home phone, corded or cordless. Just plug the cordless phone base station into your Ooma system and enjoy free calling on all of your handsets.
How do I connect my Ooma to my wireless router?
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
How do I find my Ooma IP address?
Open a web browser on your computer and navigate to http://setup.ooma.com or http://172.27.35.1.
Is Ooma still in business?
Operations. Ooma’s service offerings are broken down into two business models: Ooma Telo for personal or home use and business services including Ooma Office, Ooma Office Pro and Ooma Enterprise.
Is Ooma considered a landline?
Ooma replaces your current phone service and delivers clear, landline quality calling over your existing phone and high-speed Internet connection.
How many customers does Ooma have?
two million users
With more than one million core users and almost one million users of the mobile-only Talkatone app, Ooma now serves nearly two million users in total, giving the company significant business scale and the ability to provide excellent service at a great value. About Ooma, Inc.
Where is the Ooma activation code?
The activation code can be found on the bottom of the Ooma device.
Is it hard to cancel Ooma?
The only way to cancel is by contacting their support team and requesting a cancellation. You can initiate a live chat here – http://ooma1.custhelp.com/app/chat/chat_launch? – or call them on 1-888-711-6662 (US) or 1-866-929-6662 (CAN).
Does Ooma slow internet speed?
The advantage of this topology is Ooma can reserve/prioritize bandwidth for their HD voice quality. However, during the test, we found the Ooma is way too aggressive in reservation for voice traffic, and caused significant bandwidth decrease for other traffic.
Can I port my landline to Ooma?
You must port your phone number to Ooma before you can get rid of your landline. Number porting costs a one-time fee of $39.99 per number you wish to port, and is available in most areas. For customers that upgrade to an annual subscription to Ooma Premier you can port one number absolutely free.
Is Ooma hard to cancel?
Cancelling a subscription service that you no longer need just became so much easier. To Cancel Ooma, you can use live chat online (http://ooma1.custhelp.com/app/chat/chat_launch). Line is your one-stop destination for all the information you need to delete your Ooma account, unsubscribe or cancel a free trial.
How many phones can I connect to my Ooma Telo base station?
You can plug a regular phone into the PHONE port on the back of your Ooma Telo Base Station and then set up as many as four Ooma HD2 Handsets around your home to have a total of five phones. Can I use both Ooma HD2 Handsets and Ooma Linx with my Ooma Telo Base Station?
How do I know if my Ooma service is up?
If your Ooma logo is a solid blue color, your Ooma service is up, but you may have hooked up your telephone incorrectly. Check to make sure that your phone is correctly plugged into the PHONE port on the back of your Ooma Telo Base Station or Phone Genie. The Ooma light on my Telo Base Station or Phone Genie is blinking red
How do I upgrade my Ooma HD1 to HD2 handset?
If you have previously used an Ooma HD1 Handset with your Telo Base Station, you must dial # #302 from a phone connected to the Telo Base Station. This will initiate a reboot and software update of your Ooma Telo Base Station to support HD2 Handset. After this is complete, you can should unplug and retire any first-generation HD1 Handsets.
What should I do if my Ooma device is offline?
If you have verified that your Internet connection is working properly, you may need to contact our Customer Care Team for further troubleshooting steps. If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet.