How do I speak to someone at Telstra?
Telstra Contact Number: Support & Customer Service To speak to a customer service representative, you can call Telstra at 13 22 00 between 7am and 11pm AEST, Monday to Friday.
What is the phone number for Telstra?
(877) 835-7872Telstra / Customer service
Does Telstra have a live chat?
Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.
Why is my internet not working Telstra?
If your broadband isn’t working, it might be because of an outage on the nbn network, on the Telstra network in your area, or due to maintenance. Check if there’s an outage in your neighbourhood on Telstra Outages.
Is there a Telstra call Centre in Australia?
Telstra is moving all call centres to Australia After receiving several complaints about overseas service representatives, Telstra announced in January of this year that all of their call centres will be back in Australia within 18 months.
What is Telstra 24×7?
The Telstra 24×7 app is getting an upgrade. From March 2020, Telstra 24×7 will be replaced by the My Telstra app. Personal and small business customers will find it easier to manage accounts and services plus access a range of rewards.
What number do I ring for Telstra faults?
13 22 03
Yes – If there’s an outage or fault, we can forward your calls to your mobile or another number. Call 13 22 03 to report the fault and set up call forwarding.
What is the phone number 1234?
1234. This is an operator assisted search service that connects you to a person, business or government body, and provides information ranging from numbers and email addresses to street directions, sports scores, movie times and other facts. You can call for the details you need.
How do I reset My Telstra modem?
To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra Smart Modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.
Why is my nbn not working?
Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.
What lights should be on nbn box?
Your nbn Connection Box is connected and working properly. Your nbn Connection Box is working and there is normal activity on the network….After 1-2 minutes, you should see these lights:
- Power – Solid green.
- Optical – Solid or flashing green.
- Alarm – Solid green.
- Uni-D – Off, amber, or green.
Is Telstra call Centre coming back to Australia?
Recently Telstra CEO Andy Penn announced Telstra aims to bring all of its call centres back to Australia within the next 18 months and allow more employees to work from home.
Which telcos have Australian call centres?
What telcos have call centres only in Australia?
- Aussie Broadband.
- Barefoot Telecom.
- Felix Mobile.
- Mate Communicate.
- Southern Phone.
- Start Broadband.
How do I report a Telstra fault?
Call 13 22 03 to report the fault and set up call forwarding. Plug one standard, working home phone into its connection point: For PSTN phone lines, use the phone socket.
What do I do if my nbn isn’t working?
Is 1223 a free call?
1223 – Directory Assistance. Call 1223 and the operator can either connect you to the number you wish to speak with or they can send the number to you via text message. All calls to 1223 are $0.95 per minute with a $1.50 connection fee.
How do I call operator?
How to Call an International Operator
- Locate and write down the number you wish to call.
- Place the call using the international code, country code and local phone number.
- Speak with the operator and ask for assistance in completing the call.
What lights should be on my Telstra nbn modem?
You want to see a green flashing light, as solid green means the connection box is in test mode. A flashing amber light means the device is starting up and installing, while red indicates a system fault. If you see a red light, power cycle the Connection Box.
What is the phone number for Telstra support?
Telstra has many phone numbers you can call, depending on what you need help with. However, the general Telstra phone number for general support and billing is 13 20 00, which is available 24/7. How do I contact the Telstra complaints team?
What services does Telstra plus offer?
Telstra Plus Support Personal Support Accounts and billing Internet Mobiles and devices Telstra Mail Pre-Paid Services Phone line Entertainment and sport Explore support Support homepages Personal Business
How do I get help with Telstra platinum?
Whether you need one-off support or you already have a Telstra Platinum subscription, you contact Telstra 24/7 for any tech support and help you might need either online or over the phone. Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person.
Are Telstra calls free in Australia?
Telstra Australia now offers one phone number for most of their customers’ needs. Since 2021, all Telstra calls are free to local numbers, national numbers, and mobile phones. To speak to a customer service representative, you can call Telstra at 13 22 00 between 7am and 11pm AEST, Monday to Friday.