How do I get a refund from PG&E?
To request a refund, please call our Customer Service Department at 1-800-743-5000. Please be advised of the following: If you have any other accounts in the same name with current or past-due balances, the monies will be applied to those accounts prior to any actual refund.
Does PG&E have a forgiveness program?
Get up to $8,000 in unpaid balance forgiven, if you: Are enrolled in the PG&E CARE or FERA program. Owe at least $500 on your gas and electric bill, or at least $250 if a gas-only customer. Are a PG&E customer with bills past due more than 90 days.
What is the PGE generation credit?
As an EBCE customer, PG&E issues a Generation Credit each month. That credit is the amount PG&E would have charged you for generation services, and it offsets EBCE charges.
What is the AMP program for PGE?
The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced.
Does PG&E reimburse for spoiled food?
Food spoilage and other similar claims should be made promptly. Such claims are paid only if they are submitted and resolved within one year from the date of the incident.
What is Fera program?
The Family Electric Rate Assistance Program offers an 18% discount on your electricity bill if your household income slightly exceeds the CARE allowances.
What is arrearage management?
What is the Arrearage Management Plan (AMP)? The Arrearage Management Plan (AMP) is a payment plan option to help qualifying residential customers reduce unpaid balances on their bills. With each on-time payment of your current charges, AMP will forgive 1/12 of the eligible debt you owed at the time of enrollment.
How do I check the status of my PG&E rebate?
To check the status of your rebate application online, visit sign in or register for an online account. Your status is located on the eRebates page. Select Check Rebate Application Status.
How do you qualify for PG&E FERA?
To qualify for FERA:
- The PG&E bill must be in your name (For sub-metered tenants, the energy bill from your landlord must be in your name).
- You must live at the address to which the discount applies.
- Another person (besides your spouse) can’t claim you as a dependent on an income tax return.